June 5, 2010 the CHIP of Chesapeake ( Chesapeake Health Investment Program ) teamed up with the City of Chesapeake and the Chamber of Commerce to put on a Chesapeake version of the CBS television series, the amazing race. Modeled after the show, teams of four raced from different locations in... Read More
Russell’s Heating and Cooling was recognized in the July 13 issue of Inside Business as a Hall of Fame winner. Russell’s has been consistently ranked as a workplace with high employee satisfaction and low turnover. Russell’s Heating and Cooling was honored in the Inside Business Top 25 in 2005,... Read More
In the 1st quarter of 2009, the Russell’s Heating and Cooling team was rated 100% in all categories, by customers that responded to a survey that is sent to all that have had installation work performed at their home.
The acquisition was made with the interest of continuing the great service that Dick Brewer and his family has offered to the customers of Mechanical Solutions Heating and Cooling. Russell’s will honor the precision tune ups that are due to PRIORITY SERVICE CUSTOMERS (maintenance agreement) through... Read More
Eastern Shore, Virginia: (June 2008) Russell's Heating and Cooling, located in Chesapeake Virginia entered a team of volunteer cyclists in the MS150, a 150 mile 2 day bicycle tour, to raise money for Multiple Sclerosis.
INSIDE BUSINESS News publication recognized 25 companies Monday at a special luncheon and in a special edition in the July 9 issue of the publication as the Best Places to Work in Hampton Roads. About 215 people attended the event.
The Hampton Roads Chamber of Commerce selected prominent local businesses such as David Nygaard Jewelers, Wayside Cleaners, Russell’s Heating and Cooling, and about ten other businesses to represent the membership and raise awareness of the chamber through an advertising campaign that includes ads... Read More
Air Conditioning Contractors of America (ACCA) is the largest HVACR organization in the world, with members in all 50 states as well as more than a dozen foreign countries. We're a contractor-led organization that exists for only one reason: improving the industry and helping our members succeed!
Last year, Russell's Heating and Cooling was No. 1 in the INSIDE BUSINESS top Places to Work list. So how could they possibly improve on that? "We improved pay." said president Buddy Smith, "We continued doing the same things we have been doing, but we needed to really show our employees how much... Read More
I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.
Dan & Connie, Virginia Beach
I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.
Mike & Sandi, Chesapeake, VA
We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.
Nicholas H., Chesapeake, VA
We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.
Danny and Teresa S., Chesapeake, VA
Not one single idea for improvement. Keep doing what you do. OUTSTANDING!
Charles J., Norfolk, VA
Great job!...World class employees!
Colleen & Jim C., Suffolk, VA
Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!
J. Luhan, VA Beach
Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!
T. Johnson, VA Beach
Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....
...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.
Pamela F., Chesapeake, VA
Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.
Douglas P., VA Beach
I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.
Robin W., Chesapeake, VA
Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.
I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.
Pastor Larry E. O'Brien, Churchland Assembly of God
A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?
R. Snider, Norfolk, VA
You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.
K. Hawkins, Portsmouth, VA
Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.
B. Fenstermaker, VA Beach
Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!
V. Horn, Chesapeake, VA
You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!
G. Knoop, Chesapeake, VA
Your company was very responsive to my needs. The quality of your work was extremely high.
Ms. Bright, Chesapeake, VA
Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!
J. Wellons, Portsmouth, VA
Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.