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(VA) 757-995-2807
(NC) 252-489-4431

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Our Service Today Or It’s Free Guarantee:

We know that when your heating and cooling system isn’t working it’s an emergency! That’s why we guarantee that we will either make it to your home on the same day that you request service OR your service call fee* will be waived. NO funny catches or gimmicks – just service when YOU need it. Repairs are extra….as you already know ☺. Call us day or night at (VA) 757-995-2807 / (NC) 252-489-4431

We Started with Customer Service…

In 1977, Russell and Audrey Smith took a leap of faith and started Russell’s Heating & Cooling. With a truck, years of skills and Audrey handling appointments, Russell began a service company that thrives today. When Russell and Audrey retired in 2000, their son, Buddy, took the reins after working side-by-side with his parents. As president, Buddy Smith has continued to build on his father’s core values and, his dedication to extraordinary service remains the bedrock of the company.

...And Continue Today with Teamwork!

Our team of 90 highly trained professional customer service representatives, technicians and installers proudly serve the entire Hampton Roads area, including Virginia Beach, Chesapeake, Norfolk, Portsmouth, Newport News, Suffolk, Smithfield, Carrollton, Hampton, Yorktown, and Williamsburg. In North Carolina, we serve the communities of Moyock, South Mills, Elizabeth City, as well as much of the surrounding areas. From the very first phone call to job completion, we work hard every day to provide the most responsible and reliable heating and cooling service in the area.

We Work Hard to Make it Easy For You

Finding the right company to work on your home’s HVAC systems can be intimidating and stressful. Many of our regular customers were new to the area and were unsure of who to trust. We are proud to have earned that trust over the past four decades, and our team is pleased to be recognized by our customers as a top reader’s choice service company for several years now!

We have the knowledge and expertise to thoroughly evaluate your heating and cooling needs and to recommend options that make the most sense for your home.

We Give You the Respect you Deserve

We treat our customers with respect! We promise to keep our appointments and finish the job properly. Our team has taken the time to train our employees in both technical areas and customer communication. In fact, we spend about $250,000 annually for ongoing training— from courteous driving skills to servicing high-tech HVAC systems to telephone etiquette— to make sure we provide the best service possible.

We look forward to solving your heating and cooling challenges! Please give us a call at (VA) 757-995-2807 / (NC) 252-489-4431 to get answers to your heating and cooling questions.

*Fine Print: Standard service call fee is $72.95. This fee will be waived if we are unable to make it to your home on the same day you request service. Repairs cost extra but you get to save 72 bucks if we can’t get there today! Applies to residential properties only.

What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach
  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA
  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA
  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA
  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA
  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA
  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach
  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach
  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA
  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach
  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA
  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God
  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA
  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA
  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach
  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA
  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA
  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA
  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA
  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach
  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA

Maintenance Plans

Russell's HVAC, HVAC service technician, VA

Regular annual maintenance keeps your system operating at peak efficiency. Experience has shown that a system that runs well keeps your utility costs in line — in fact, independent 3rd party research shows that you can save over $30 per month on utility bills.