- Residential Heating & Cooling
- Plumbing Services
- Electrical Services
- Commercial HVAC Services
- Home Efficiency Services
Our commitment to the finest possible service is reflected in the rigorous training we have invested in each one of our employees, from our customer service team to our technicians and installers. Our technicians and installers attend workshops, seminars and manufacturers training on a regular schedule to ensure our skills are sharp.
Russell’s Heating & Cooling invests $250,000 each year to train our employees to offer the best possible experience from your first phone call to our service calls in your home and beyond. Our technicians complete driver improvement training so that they understand courteous and safe driving on the way to service calls. We conduct regular training sessions and ask for feedback from everyone we contact.
Our relationship with our local communities is an important part of Russell’s Heating & Cooling. We have been active members of local groups, and have been the proud recipients of local recognition for our service.
We are an Accredited Business with an A+ Rating, which recognizes our commitment to resolving consumer complaints.
We received the 2004 & 2011 Small Business of the Year, which is awarded based on based on the following criteria:
customer service and satisfaction
staff training & motivation
This award honors excellence among service providers who maintain a superior service record and is earned by fewer than 5% of member businesses.
The York CCE designation recognizes the training and expertise that assures proper installation of York products. Our team attends ongoing training to keep up to date with the latest developments in equipment and service.
Lennox Premier Dealers are trained to be the “best of the best” and to deliver unmatched service and comfort. Russell’s Heating & Cooling was one of 60 top Lennox dealerships nationwide to receive the 2014 Dave Lennox Award.
Through the ACCA, we are able to access top training for all aspects of heating, air conditioning, ventilation, indoor air quality and energy services. ACCA sets standards for service and training that reflect the pinnacle of our industry.
Hvacr Business Magazine ranked vehicles from around the country to see who had the best design. Russell's was chosen as the national runner up in the manufacturer sponsored category. The vehicle wrap was designed and installed by Signmasters (www.signmastersvb.com) in Virginia Beach.
Readers of the Virginia Pilot rated Russell's Heating and Cooling as the BEST Heating and Cooling Company in Chesapeake - GOLD winner! We got together for a quick photo op with the banner even though we were missing about 1/3 of our team...but they know about the award too :)