service hvac tech repairing furnace in home
service hvac tech repairing furnace in home

Having trouble with your furnace?

Russell’s is here to help!

(VA) 757-995-2807 / (NC) 252-489-4431

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An efficient, working furnace is essential to comfort and energy savings for Hampton Roads homeowners, which is why it’s important to have a heating company you can count on for superior workmanship and expertise. At Russell’s, our team of furnace specialists is here to help you heat your home, and we offer everything from same-day emergency furnace repair to furnace check-ups and preventative maintenance.

Common Signs You Need Furnace Repair

Sometimes your furnace needs to be serviced or repaired but you don’t notice that something’s wrong right away (this is where tune-ups come in handy); other times, it will be immediately obvious that you need help from a heating system professional. Aside from a furnace that won’t turn on, here are some things to watch out for that might signal that your furnace needs attention:

  • Increased heating bills

  • Strange or unusual furnace noises

  • Decreased comfort in your home

  • Frequent system cycling (furnace turning on and off)

Leading Furnace Services for Hampton Roads, Newport, and Virginia Beach Homeowners

Russell’s services gas, oil, propane, and electric furnaces of all makes and models—no matter what kind of furnace you have in your home, we can get it back up and running, and then help keep it working, with our repair calls.

When it comes to residential heating and cooling, we know there’s nothing more frustrating than having to wait days or even weeks for heating repair when you need it ASAP. At Russell’s, our team is so confident that we’ll be able to address the issue with your unit quickly that we offer a “Service Today or It’s Free” guarantee—if we aren’t able to make it to your home on the day you schedule service, we’ll waive our usual service call fee! (You’ll still pay for the repairs, of course.)

Heating & Furnace Maintenance and Tune-Ups

Looking to extend the life of your furnace, and avoid any inconvenient or expensive breakdowns in the middle of winter? Preventative maintenance for your heating system can help identify small issues before they turn into big problems, and you’ll sleep better at night knowing that a qualified and certified professional has recently examined your furnace and given their stamp of approval.

We recommend homeowners schedule at least one heating check-up per year for their furnace, and to make things even easier, you can even enroll in our maintenance plan, where you’ll get automatically scheduled precision tune-ups for your heating, cooling, plumbing & electrical systems every year, as well as discounts on repairs and priority scheduling!

Why Trust Russell’s?

For more than 40 years, Russell’s has been helping homeowners throughout the entire Hampton Roads area, including Virginia Beach, Chesapeake, and Norfolk. Our priority is providing exceptional customer service, and making sure our technicians are trained and certified experts in home heating, cooling, plumbing & electrical. See what sets us apart, and put your furnace in good hands with our team.

Get the help you need for your furnace today. Call (VA) 757-995-2807 / (NC) 252-489-4431 or contact Russell’s for expert heating system repair and maintenance near you.

What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach
  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA
  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA
  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA
  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA
  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA
  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach
  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach
  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA
  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach
  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA
  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God
  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA
  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA
  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach
  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA
  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA
  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA
  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA
  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach
  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA

Maintenance Plans

Russell's HVAC, HVAC service technician, VA

Regular annual maintenance keeps your system operating at peak efficiency. Experience has shown that a system that runs well keeps your utility costs in line — in fact, independent 3rd party research shows that you can save over $30 per month on utility bills.


Just like your annual physical at the doctor’s office keeps you healthy, an annual tune-up or safety and efficiency check on your heating and cooling systems can keep your home working smoothly.