When I started out working with my dad, Russell, at Russell’s Heating & Cooling, I came to understand our commitment to our customers from a very personal perspective. He always said how important it is to educate our customers so that they are comfortable with our service, our products, and our advice. On occasion, we come across a topic or some news that we like to share with our customers. These informative topics will appear right here, as part of our blog.

Whether it’s new promotions, ways to save energy dollars in easy ways, or letting you know about a new service or product we are offering to our customers, Buddy’s Blog is here to keep you informed and educated.

We invite you to explore the topics we share with you here. If you have questions or a topic you’d like to see in this space, just let us know!

Have a question, concern or topic about your heating or cooling your Virginia Beach or northern North Carolina home?

Give us a call at (VA) 757-995-2807 / (NC) 252-489-4431 to share your questions and ideas!

November 8, 2011
Did you know that water heating is the third-largest energy expense in a typical home? It usually accounts for roughly 12 percent of your energy bill, meaning saving hot water can really help save Read more
November 3, 2011
Sufficient insulation is one of the most important weapons in the battle to save energy. It is estimated that approximately 30 percent of conditioned air that's in most homes escapes through walls, Read more
November 1, 2011
Carbon monoxide (CO) is an odorless, deadly gas that can infiltrate any home that utilizes heating equipment that burns fossil fuels. It is the byproduct of this combustion, and is undetectable Read more
October 27, 2011
When not in use, the air conditioner of any home is often forgotten and generally neglected. If it is not taken care of properly during the winter months, its lifespan may be reduced. The most Read more
October 25, 2011
Furnace air filters should be changed every two to three months in order to trap the most amount of particles possible from your indoor air. Irritants such as dust, dirt, dander, pollen and mold Read more
October 20, 2011
In order to extend the life of your heating and cooling system, it needs an annual precision tuneup. That's the case with most appliances and home comfort products, but it is especially important Read more
October 13, 2011
With the winter months and cold weather fast approaching, now is the time to take care of preventive maintenance tasks. Draining the water heater is one of the home care tasks you can do yourself Read more
October 11, 2011
One of the nicest features of solar systems is their minimum maintenance requirements, and the little maintenance they do need can increase the system’s life span. Some tasks you can do yourself, but Read more

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What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach
  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA
  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA
  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA
  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA
  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA
  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach
  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach
  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA
  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach
  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA
  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God
  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA
  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA
  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach
  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA
  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA
  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA
  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA
  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach
  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA

Maintenance Plans

Russell's HVAC, HVAC service technician, VA

Regular maintenance for your home’s heating and cooling is an important routine to keep your systems operating at peak efficiency, much like getting your car’s oil changed regularly. One of the easiest ways to ensure regular maintenance is to enroll in a Russell’s Heating & Cooling maintenance plan.

Specials

Just like your annual physical at the doctor’s office keeps you healthy, an annual tune-up or safety and efficiency check on your heating and cooling systems can keep your home working smoothly. And, you’ll have the peace of mind knowing that your system is cleaned and ready to operate efficiently and safely.