September 1, 2003

CLEVELAND, OH – Russell’s Heating & Cooling located in Chesapeake, VA, has received a Quality Home Comfort Award from Contracting Business magazine,  Highlights of the award, designed to create awareness of the critical of the critical role heating/ventilation/ air conditioning (HVAC) contractors play in the creation of quality homes, appear in the July 2003 issue of the monthly, national magazine.  Russell’s will receive the QHCA award in September at  Comfortech, a national event, to be held in Dallas, Texas.

Russell’s was honored for the installation of the comfort system in a 4,000 square foot home in the Hampton Roads waterways region of Virginia.  Russell’s, one of five winners in the nation, won first place in the New Construction category, up to 4001 square feet.  The award is based on outstanding design, the use of the newest technology, and top quality installation practices. 

Homeowners Tom and Ann wanted a system that would keep them cozy during their region’s damp winters and cool during the hot, humid summers.  They were also particularly interested in radiant heat.  “We had radiant heat in the kitchen and bathroom in our previous home, and it was so comfortable,” says Ann.  “It also seems like such a ‘healthy’ type of heat, because dust is never blown around.”  After doing extensive research on the Internet, the couple decided they wanted a radiant system to heat their entire home. 

However, radiant heat isn’t too common in their region because of the mild winters, and finding a contractor well-versed in radiant was a bit of a tall order.  After contacting a radiant heating manufacturer’s representative, the couple was put in touch with Russell’s Heating and Cooling, since 1977, Russell’s serves the residential service and replacement market in the Hampton Roads/Tidewater area of Virginia.

Also included in the system design was the use of a constant fresh air exchange system.  “ This home is built so well that the air inside will not have much opportunity to mix with fresh outside air.  I was concerned about the air quality of the home, and the only way to bring in fresh air was to use an exchanger system,” says Buddy Smith, president of Russell’s.  “If we didn’t bring in outside air then all the indoor pollutants would build up in the home, and would eventually make our clients sick.”

Since moving into their new home, Tom and Ann have been thrilled with their comfort system.  Not only are their utility bills lower than in their former home, they are more comfortable than they ever imagined.  Their praise extends to Russell’s, as well.  “Throughout the entire process, Russell’s Heating and Cooling paid such close attention to all the details,” says Tom.  “They are a first class company, and we recommend them to our friends, family, and associates.”

 And for Russell’s Heating and Cooling, a Quality Home Comfort Award is nice, but there’s no better reward than satisfied customers.

Contracting Business is a monthly, national business publication written specifically for heating, ventilating, air conditioning, and refrigeration contractors.  The mission of the Quality Home Comfort Awards is to promote excellence in comfort system design and installation and create awareness of the broad range of comfort systems available today through quality HVAC contractors.  It’s a program that recognizes a true commitment to quality by contractors, builders, and manufacturers alike.

Penton Media (NYSE: PME) is a leading, global business-to-business media company that produces market-focused magazines, trade shows, and conferences, and Web sites.  Penton’s integrated media portfolio serves the following industries: Internet/broadband; information technology; electronics; natural products; food/retail; manufacturing; design/engineering; supply chain; aviation; government/compliance; mechanical systems/construction; and leisure/hospitality.  For more information, visit

What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach
  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA
  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA
  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA
  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA
  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA
  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach
  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach
  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA
  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach
  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA
  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God
  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA
  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA
  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach
  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA
  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA
  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA
  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA
  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach
  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA

Maintenance Plans

Russell's HVAC, HVAC service technician, VA

Regular annual maintenance keeps your system operating at peak efficiency. Experience has shown that a system that runs well keeps your utility costs in line — in fact, independent 3rd party research shows that you can save over $30 per month on utility bills.


Just like your annual physical at the doctor’s office keeps you healthy, an annual tune-up or safety and efficiency check on your heating and cooling systems can keep your home working smoothly.