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CLEVELAND, OH – Russell’s Heating & Cooling located in Chesapeake, VA, has received a Quality Home Comfort Award from Contracting Business magazine, Highlights of the award, designed to create awareness of the critical of the critical role heating/ventilation/ air conditioning (HVAC) contractors play in the creation of quality homes, appear in the July 2003 issue of the monthly, national magazine. Russell’s will receive the QHCA award in September at Comfortech, a national event, to be held in Dallas, Texas.
Russell’s was honored for the installation of the comfort system in a 4,000 square foot home in the Hampton Roads waterways region of Virginia. Russell’s, one of five winners in the nation, won first place in the New Construction category, up to 4001 square feet. The award is based on outstanding design, the use of the newest technology, and top quality installation practices.
Homeowners Tom and Ann wanted a system that would keep them cozy during their region’s damp winters and cool during the hot, humid summers. They were also particularly interested in radiant heat. “We had radiant heat in the kitchen and bathroom in our previous home, and it was so comfortable,” says Ann. “It also seems like such a ‘healthy’ type of heat, because dust is never blown around.” After doing extensive research on the Internet, the couple decided they wanted a radiant system to heat their entire home.
However, radiant heat isn’t too common in their region because of the mild winters, and finding a contractor well-versed in radiant was a bit of a tall order. After contacting a radiant heating manufacturer’s representative, the couple was put in touch with Russell’s Heating and Cooling, since 1977, Russell’s serves the residential service and replacement market in the Hampton Roads/Tidewater area of Virginia.
Also included in the system design was the use of a constant fresh air exchange system. “ This home is built so well that the air inside will not have much opportunity to mix with fresh outside air. I was concerned about the air quality of the home, and the only way to bring in fresh air was to use an exchanger system,” says Buddy Smith, president of Russell’s. “If we didn’t bring in outside air then all the indoor pollutants would build up in the home, and would eventually make our clients sick.”
Since moving into their new home, Tom and Ann have been thrilled with their comfort system. Not only are their utility bills lower than in their former home, they are more comfortable than they ever imagined. Their praise extends to Russell’s, as well. “Throughout the entire process, Russell’s Heating and Cooling paid such close attention to all the details,” says Tom. “They are a first class company, and we recommend them to our friends, family, and associates.”
And for Russell’s Heating and Cooling, a Quality Home Comfort Award is nice, but there’s no better reward than satisfied customers.
Contracting Business is a monthly, national business publication written specifically for heating, ventilating, air conditioning, and refrigeration contractors. The mission of the Quality Home Comfort Awards is to promote excellence in comfort system design and installation and create awareness of the broad range of comfort systems available today through quality HVAC contractors. It’s a program that recognizes a true commitment to quality by contractors, builders, and manufacturers alike.
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