February 23, 2012

When you have your furnace inspected and serviced, HVAC technicians or utility inspectors are obligated to report and respond to any safety issues they discover. In this situation, you may be surprised if your furnace earns a red tag. This is no award -- it means the inspector has found a critical safety issue in your furnace, most often a cracked or broken heat exchanger, and that the furnace must be shut down immediately and not turned back on until the issue is fixed or the unit replaced.

The term “red-tagging” derives from the red-colored tag affixed to units that have been declared unsafe and inoperable. Once the shock of having this happen has worn off, you should be able to see that red-tagging a furnace is the only reasonable response. A red-tagged furnace is dangerous to operate and should be considered a genuine threat to health and life. The heat exchanger is the part of your furnace that transfers heat generated from fuel combustion to the air that warms your house. A crack in the heat exchanger can allow dangerous carbon monoxide gas to leak from the furnace into your living spaces before it can be safely vented outdoors. Remember that humans cannot detect carbon monoxide. The gas is extremely dangerous, and it can kill. Most carbon monoxide deaths occur when people are exposed to it in their sleep. A furnace that is, in effect, emitting poison must be shut down, which leads to the red-tagging. When a furnace has a damaged heat exchanger, replacement of the entire furnace unit is usually the best option. Replacing heat exchangers alone can sometimes cost as much as an entire heating system. A new furnace will give you a reliable and warranted unit that you can rely on to be safe and effective. For more than 35 years, Russell’s Heating & Cooling has served commercial and residential HVAC customers in the Hampton Roads area, including the Peninsula and Southside. Contact us todayfor more information on what to do with a red-tagged furnace and how to find a replacement that fits your budget. Our goal is to help educate our customers about energy and home comfort issues (specific to HVAC systems).  For more information about red-tagged furnace and other HVAC topics, download our free Home Comfort Resource guide. Russell’s Heating & Cooling services the Chesapeake, Virginia and the surrounding areas. Visit our websiteto see our special offers and get started today!     

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Maintenance Plans

Russell's HVAC, HVAC service technician, VA

Regular annual maintenance keeps your system operating at peak efficiency. Experience has shown that a system that runs well keeps your utility costs in line — in fact, independent 3rd party research shows that you can save over $30 per month on utility bills.

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What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach

  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA

  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA

  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA

  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA

  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA

  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach

  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach

  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA

  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach

  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA

  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God

  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA

  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA

  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach

  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA

  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA

  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA

  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA

  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach

  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA