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Testimonials

We install and service nearly all major brands such as American Standard, Trane, Lennox, Carrier, Florida Heat Pump, Climatemaster, Rheem, Ruud, Goodman, York, Mitsubishi, Honeywell and many more.

I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home.  More specifically, we want to recognize the outstanding efforts of:  Roberto-- the initial visit and diagnosis of the problem. Nate-- the prompt arrival for a review of options and system design.  Dustin & Sean-- their focus, effort, and attention to detail (including the TLC with their shoe booties).

In short, the overall professionalism of your team was of the highest order. Connie and I are cool and comfortable once again.

Regards,  

Dan & Connie - Virginia Beach

May 2015

I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers. I would like to tell you that your installers did a fantastic and extremely professional job removing the old system and installing the new unit and ducting.  Steve Davison was the lead mechanic that worked professionally and extremely hard, sometimes by himself. He went over and above to make sure we were completely satisfied with the job. He kept us informed what he was doing at all times.
Brad West originally came out to the house and recommended a Lennox system and kept his promise on everything he told us; install time frame, performance, and honest hard working installers. Steve was very courteous and knowledgeable in his trade and is a tremendous asset to this company. Steve was assisted by some other installers but unfortunately I don't remember their names. They also were very professional and hard working. We would recommend your company to all. In this day and time it sometimes is hard to find honest hard working knowledgeable people like you have at your company. Keep up the good work.

Mike & Sandi - Chesapeake VA

January 2015

We purchased a one time service for $79.  They came out on time, checked out the geothermal system...they were very professional and kind.

Nicholas H. - Chesapeake VA

 

January 2015

We would like to thank your company for an excellent job.  We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week.  It works wonderfully at heating our home.  we would especially like to commend the salesperson, Nate Porter for being very personable, courteous, and knowledgeable about your product.  He did not try to sell us something we didnt need but looked at what our home required to keep us cool in the summer and warm in the winter; job well done.

Also, we commend the installation team.  Terry and (unfortunately, I cant remember the names of the others) answered our questions, were patient, courteous, personable, knew what they were doing, and did an excellent job of setting up and cleaning up.  They all did an awesome job.

Danny and Teresa S.  - Chesapeake VA

 

January 2015

Not one single idea for improvement.  Keep doing what you do.  OUTSTANDING!

Charles J - Norfolk VA

 

December 2014

Great job!...World class employees!

Colleen and Jim C. - Suffolk VA

 

November 2014

Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome! Throughout the entire project, Elliot and Chase removed all the old duct work, and replaced it with the new. They arrived on time and worked diligently to accomplish the tasks at hand each day. We discovered that our old fiber duct work had mold in it, so we are even more thankful to have finally had this job completed. And it was done just in time for Thanksgiving! We are super pleased with the professionalism, knowledge and courtesy Russell's continues to provide! Thank you all so much!
We will continue to recommend this company!

J. Luhan - Va Beach

November 2014

Hi Nate,
Please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly! Steve and Elliot were great and they were here from about 9 until 7pm working non stop, they were very professional and informative.

T. Johnson - Va Beach

NOVEMBER 2014

THANK YOU FOR RUNNING A TOP NOTCH COMPANY AND SENDING OVER TO US TWO EXCELLENT FOLKS TERRY AND SHAWN. THEY DID AN AWESOME JOB PUTTING IN OUR NEW FURNACE SYSTEM. ALSO THANK YOU FOR DONALD AND NATE WHO DID A SUPERB JOB AS WELL. PLEASE REWARD THESE GUYS WITH SOME SORT OF COMMENDATIONS OR REWARDS. THEY ARE DEFINITELY AN ASSET TO THE COMPANY. I'M  VERY PROUD TO BE A CUSTOMER OF RUSSELL'S.

RESPECTFULLY,
SCOTT PATTERSON

 

"...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience. Also the Lennox unit is awesome, we cool down fast and warm up quick when the evenings get cold.. Thanx Russell and Thanx Lennox. We Love our new unit.

 

- Pamela F., Chesapeake

"Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season. Our June/July bill was a 56% savings over last year and our July/August bill was a 57.5% savings. We are very pleased with those results. We could not be happier with our product and all the people at Russell's that work so hard for all of their customers."


-Douglas P., Virginia Beach

"I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly. I have lived here for 8 years and have not ever been able to say it was a comfortable temperature in the house. I am confident it will be a great unit in the winter also. As for the Russell employees: Jennifer, very kind and polite over the phone and made it so that Russell's schedule met mine: Ryan, very knowledgeable and took alot of time explaining everything to me without making me feel as though he needed to move on to the next job: Nate, who came on a Saturday is probably one of the most pleasant people I have ever met: the install guys(please forgive me for not remembering their names) happy to be working, very trustworthy, and did an awesome job: and Mark has the patience of a saint. Great job, great unit, great people!"


-Robin W., Chesapeake


"Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system. When it became obvious that the air conditioning unit needed replacing, Corey advised me not only to replace the A/C unit, but the duct work needed to be redesigned and replaced as well. From the time my house was first built several of the rooms never heated or cooled as efficiently as did the others. The FROG for example seems to be an automatic write off. He suggested that I contact Donnie Hinton to provide a clear and concise plan for the redesign and expense involved.

Donnie was patient and thorough in his proposal. He promptly returned all my phone calls and addressed all my questions. Quality being one of my chief concerns he assured me that I would be completely satisfied.

Gavin and Roberto called in advance of their arrival and began to describe how the system would ultimately look. It became apparent from the beginning that Gavin would meet and exceed all my expectations. Gavin is an artist as well as a skilled craftsman in his profession. Phil and Brian were great additional assets to the job and were eager to do their part in completing a professional job. Which proves to me at least that it only requires a little more effort to do a quality job.

It is difficult now for me to remember how my attic looked before and how it looks now. The attic has become my favorite room. I am eager to show it to all friends and relatives. But apart from the over all appearance my entire house including the FROG heats so much more evenly. I am so pleased and simply amazed how a proper heating and air conditioning system should work.

You should be extremely proud of your entire staff. They all represent your company well."

-Z. A. Melson


"I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat. Needless to say, we were very pleased with the company and would recommend your business to anyone. Matter of fact, you are probably the BEST BUSINESS I have ever worked with in the tenure of my pastorate here (27 plus years). Keep up the good work. This is truly a company that cares about their customers and community. Thanks for a job well done. "

-Pastor Larry E. O'Brien
Churchland Assembly of God

"A year ago, I contracted with Russell’s to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system…he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results? The savings in energy usage throughout the summer is “mind altering”. Not only has the maintenance policy been paid for with the savings, but so has this year’s policy! Thanks Russell’s for saving me a bundle and reducing energy usage for a better world."

-R. Snider
Norfolk


"You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one…we also want to recognize the installer…we cannot overstate what we think of his workmanship."

-K. Hawkins
Portsmouth

"Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything."

-B. Fenstermaker
Va Beach

"Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don’t usually return opinion forms, but you need to know you have a staff you can be proud of!"

-V. Horn
Chesapeake

"You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell’s. You warmed much more than just my heart!"

-G. Knoop
Chesapeake

"Your company was very responsive to my needs. The quality of your work was extremely high."

-Ms. Bright
Chesapeake


Your workers actually made this total replacement project an enjoyable learning experience…they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

J. Wellons
Portsmouth

"Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn’t tell anything had been done."

-T. Marsh
Va Beach

"Great expertise and timely service."

H. Turbeville
Chesapeake








Russell's Heating and Cooling
916 Business Park Drive
Chesapeake 23320


(757) 819-4770


HVAC / Heating and Cooling systems and furnace repair, serving the
Hampton Roads Area the cities of:  
Norfolk, Virginia Beach, Chesapeake
, Hampton, Yorktown,
Smithfield, Suffolk, and Williamsburg

 










   What Our Clients Say

"Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don’t usually return opinion forms, but you need to know you have a staff you can be proud of!"

-V. Horn
Chesapeake


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