- Residential Heating & Cooling
- Water Heating
- Home Efficiency Services
- Commercial HVAC Services
- Whole House Generators
We install and service nearly all major brands such as American Standard, Trane, Lennox, Carrier, Florida Heat Pump, Climatemaster, Rheem, Ruud, Goodman, York, Mitsubishi, Honeywell and many more.
I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem. Nate-- the prompt arrival for a review of options and system design.
Dan & Connie, Virginia Beach
I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers. I would like to tell you that your installers did a fantastic and extremely professional job removing the old system and installing the new unit and ducting.
Mike & Sandi, Chesapeake, VA
We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.
Nicholas H., Chesapeake, VA
We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home. we would especially like to commend the salesperson, Nate Porter for being very personable, courteous, and knowledgeable about your product.
Danny and Teresa S., Chesapeake, VA
Not one single idea for improvement. Keep doing what you do. OUTSTANDING!
Charles J., Norfolk, VA
Great job!...World class employees!
Colleen & Jim C., Suffolk, VA
Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome! Throughout the entire project, Elliot and Chase removed all the old duct work, and replaced it with the new...
J. Luhan, VA Beach
Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly! Steve and Elliot were great and they were here from about 9 until 7pm working non stop, they were very professional and informative.
T. Johnson, VA Beach
Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards. They are definitely an asset to the company. I'm very proud to be a customer of Russell's.
...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience. Also the Lennox unit is awesome, we cool down fast and warm up quick when the evenings get cold..
Pamela F., Chesapeake, VA
Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season. Our June/July bill was a 56% savings over last year and our July/August bill was a 57.5% savings.
Douglas P., VA Beach
I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly. I have lived here for 8 years and have not ever been able to say it was a comfortable temperature in the house. I am confident it will be a great unit in the winter also...
Robin W., Chesapeake, VA
Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system. When it became obvious that the air conditioning unit needed replacing, Corey advised me not only to replace the A/C unit, but the duct work needed to be redesigned and replaced as well.
I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat. Needless to say, we were very pleased with the company and would recommend your business to anyone.
Pastor Larry E. O'Brien, Churchland Assembly of God
A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results? The savings in energy usage throughout the summer is "mind altering".
R. Snider, Norfolk, VA
You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.
K. Hawkins, Portsmouth, VA
Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.
B. Fenstermaker, VA Beach
Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!
V. Horn, Chesapeake, VA
You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!
G. Knoop, Chesapeake, VA
Your company was very responsive to my needs. The quality of your work was extremely high.
Ms. Bright, Chesapeake, VA
Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!
J. Wellons, Portsmouth, VA
Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.
T. Marsh, VA Beach
Great expertise and timely service.
H. Turbeville, Chesapeake, VA