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757-995-2807

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Manufacturer & Industry Affiliations

Our commitment to the finest possible service is reflected in the rigorous training we have invested in each one of our employees, from our customer service team to our technicians and installers.  Our technicians and installers attend workshops, seminars and manufacturers training on a regular schedule to ensure our skills are sharp.

In-House Training

Russell’s Heating & Cooling invests $250,000 each year to train our employees to offer the best possible experience from your first phone call to our service calls in your home and beyond. Our technicians complete driver improvement training so that they understand courteous and safe driving on the way to service calls. We conduct regular training sessions and ask for feedback from everyone we contact.

Business Community & Customer Recognition

Our relationship with our local communities is an important part of Russell’s Heating & Cooling. We have been active members of local groups, and have been the proud recipients of local recognition for our service.

Let us put our training and award-winning service to work for you today! Call 757-995-2807 to make an appointment today!

Better Business Bureau

We are an Accredited Business with an A+ Rating, which recognizes our commitment to resolving consumer complaints.

Hampton Roads Chamber of Commerce

We received the 2004 & 2011 Small Business of the Year, which is awarded based on based on the following criteria:

  • customer service and satisfaction

  • staff training & motivation

  • community involvement

Retail Alliance Member
Angie's List Super Service Award

This award honors excellence among service providers who maintain a superior service record and is earned by fewer than 5% of member businesses.

Mitsubishi Diamond Dealer
York Certified Comfort Expert (CCE)

The York CCE designation recognizes the training and expertise that assures proper installation of York products. Our team attends ongoing training to keep up to date with the latest developments in equipment and service.

Lennox Premier Dealer

Lennox Premier Dealers are trained to be the “best of the best” and to deliver unmatched service and comfort. Russell’s Heating & Cooling was one of 60 top Lennox dealerships nationwide to receive the 2014 Dave Lennox Award.

Air Conditioning Contractors of America (ACCA)

Through the ACCA, we are able to access top training for all aspects of heating, air conditioning, ventilation, indoor air quality and energy services. ACCA sets standards for service and training that reflect the pinnacle of our industry.

2012-2014 “Best of Coastal Virginia” Winner- Coastal Virginia Magazine
National Award for Vehicle Wrap

russell's vehicle wrap

Hvacr Business Magazine ranked vehicles from around the country to see who had the best design. Russell's was chosen as the national runner up in the manufacturer sponsored category. The vehicle wrap was designed and installed by Signmasters (www.signmastersvb.com) in Virginia Beach.

Best of Chesapeake Winner (10 years) - The Virginian-Pilot

Readers of the Virginia Pilot rated Russell's Heating and Cooling as the BEST Heating and Cooling Company in Chesapeake - GOLD winner! We got together for a quick photo op with the banner even though we were missing about 1/3 of our team...but they know about the award too :)

What Our Customers Are Saying

  • I can't complement your team enough on the wonderful job done with regard to the installation of the new system in our home. More specifically, we want to recognize the outstanding efforts of: Roberto-- the initial visit and diagnosis of the problem.

    Dan & Connie, Virginia Beach
  • I recently had your team install a new gas package unit including all new duct work at my house in Chesapeake. I had a split system that had undersized ducting which was removed by your installers.

    Mike & Sandi, Chesapeake, VA
  • We purchased a one time service for $79. They came out on time, checked out the geothermal system...they were very professional and kind.

    Nicholas H., Chesapeake, VA
  • We would like to thank your company for an excellent job. We are very pleased with the new (Mitsubishi ductless mini split) system that was installed last week. It works wonderfully at heating our home.

    Danny and Teresa S., Chesapeake, VA
  • Not one single idea for improvement. Keep doing what you do. OUTSTANDING!

    Charles J., Norfolk, VA
  • Great job!...World class employees!

    Colleen & Jim C., Suffolk, VA
  • Everything went great! This is the second big project we've had done through Russell's and we couldn't be more happy! We had the most dedicated, polite, and respectful crew! The team consisted of Elliot, Chase and Sean. Sean was here for the removal process on day one, and did awesome!

    J. Luhan, VA Beach
  • Hi Nate, please pass along our appreciation for you, Elliot and Steve. We are very happy with you being able to arrange our ( Lennox ) replacement system so quickly!

    T. Johnson, VA Beach
  • Thank you for running a top notch company and sending over to us two excellent folks Terry and Shawn. They did an awesome job putting in our new furnace system. Also thank you for Donald and Nate who did a superb job as well. Please reward these guys with some sort of commendations or rewards....

  • ...folks need to know how wonderful working with Russell's Heating & Air Conditioning is. They were very professional all the way thru the process of getting our unit installed down to the payment plan. I have been telling our neighbors and my co-workers about the experience.

    Pamela F., Chesapeake, VA
  • Every moment from the time an appointment was set up until the day the work was completed was a pleasure. Every employee was a delight to work with. The proof that the product was great came when the electric bills started coming in the airconditioning season.

    Douglas P., VA Beach
  • I am extremely satisfied with both the Lennox unit I purchased and the employees of Russell's. Even with poor window and door quality in this overly tired house, I am actually cooled off sufficiently enough to call it chilly.

    Robin W., Chesapeake, VA
  • Over the years I have gained the utmost trust in my service technician Corey Lesko's knowledge and work ethic while servicing my system.

  • I am writing this letter to commend your company on a great job! We were very pleased with how the company performed in every area...the installers did an impeccable job. They were very knowledgeable, efficient, and hard workers—staying focused to the task in the extreme heat.

    Pastor Larry E. O'Brien, Churchland Assembly of God
  • A year ago, I contracted with Russell's to tune up and clean the heating and cooling system. How impressively your specialist cleaned my system...he also found a defective automatic (programmable) thermostat. Quite quickly, he replaced my automatic thermostat. The results?

    R. Snider, Norfolk, VA
  • You recently installed a new Trane unit for us. We want you to know we are completely satisfied. The outside unit is now a hum versus the roar of the old one...we also want to recognize the installer...we cannot overstate what we think of his workmanship.

    K. Hawkins, Portsmouth, VA
  • Great and prompt service – as usual. Everything from ordering the a/c unit to installation went smoothly. Thanks for everything.

    B. Fenstermaker, VA Beach
  • Everyone was very nice. I felt well informed about my purchase. Your staff is great! I don't usually return opinion forms, but you need to know you have a staff you can be proud of!

    V. Horn, Chesapeake, VA
  • You have a new customer for life and I will definitely tell all my friends about your prompt, courteous service, your knowledgeable technicians, and your very reasonable prices. Thank you very much Russell's. You warmed much more than just my heart!

    G. Knoop, Chesapeake, VA
  • Your company was very responsive to my needs. The quality of your work was extremely high.

    Ms. Bright, Chesapeake, VA
  • Your workers actually made this total replacement project an enjoyable learning experience...they were always willing to stop and answer any questions. Their pleasant and cooperative attitudes cannot be praised enough!

    J. Wellons, Portsmouth, VA
  • Very pleased with both the price and service. The installation went off without a hitch and everything exceeded our expectations. When finished, the work areas, including the attic, were so clean you couldn't tell anything had been done.

    T. Marsh, VA Beach
  • Great expertise and timely service.

    H. Turbeville, Chesapeake, VA