- Residential Heating & Cooling
- Water Heating
- Home Efficiency Services
- Commercial HVAC Services
- Whole House Generators
Top customer service is something that only improves with practice. Every day since my father started Russell’s Heating & Cooling in 1977, we practice hard to make sure you are satisfied with everything we do. That’s why we read our mission and values before every company and department meeting.
Our Mission Statement
We take personal responsibility to deliver extraordinary customer service to you each and every time. No exceptions!
Values Guide Everything We Do
Our value statements are pretty straightforward:
Above all else, we will do the right thing.
We will be there on when we say we will be there.
We will keep our promises.
We will support each other in a positive and encouraging way.
These mission statement values are guiding principles that have proven extremely effective in shaping our team's commitment. Russell’s Heating & Cooling works hard to provide true customer satisfaction for residential, commercial HVAC, new construction and home efficiency work projects.
Our “Customers” are Everywhere
We believe these statements and values apply to everyone we contact:
Even the driver sitting next to us at a stoplight!
Respect for Neighbors, Too!
We also believe that respect applies to folks who have not hired us, including your neighbors. When we work at your home, we promise to extend our respect to include your neighbors, just as we do your own home.